About Squad

Squad combines crowdsourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.

We leverage these two in the following product offering.

Our product:

Squad Voice: Our elastic distributed team of 1000+ trained call-agents reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India. Deck

After seeing very impressive growth in India, we’re launching in the US market. This candidate would be one of the early members to launch this market.

Overall Responsibilities:

  • Hire, train and manage contractors (remote worker-partners) in the US
  • Manage multiple client outreach campaigns for US clients, on our platform
  • Accurately respond to customer inquiries through our instant messaging software
  • End to end Metrics tracking and live system monitoring for all projects
  • Liaise between client’s operations team and contractors to deliver SLAs



Requirements:

  • 1-2 years of relevant work experience in operations or client management.
  • Great written communication skills: Priority number one. Being able to communicate effectively in a fast-paced, written medium is a must.
  • Excellent client-facing and internal communication skills
  • Must have experience of handling foreign (preferably US based) clientele (relevant experience in US tele-calling BPO is a plus)
  • Strong quantitative and analytical skills - a working experience of Microsoft Excel
  • Solid organizational skills including attention to detail and planning

Logistics:

  • Location: Noida
  • Time slot: Pacific hours (US timings) / IST 8 pm to 8 am
  • Joining Date: Immediate
  • Rotational Night Shift

Compensation: Full time: 3,60,000-4,80,000 PA (Fixed + Variable Component)