We’re looking for entrepreneurial people with the right mix of hunger, experience, and cultural fit to help us realize our vision of ‘re-imagining how work gets done’.

About Squad

Humans + AI = Future of Work

SquadVoice: Traditional relationship-driven high-ticket consumer sales (like real estate) has zero intelligence and lacks sales acceleration tech. As a result, conversions are poor. We fix exactly that and enable teams to close 2-4x more deals in the same spend.

SquadVoice bridges the gap between marketing and sales by driving more qualified leads to sales-reps, increases ‘active pipeline’, making reps more productive and accountable, thereby driving a 2-4x increase in deals. We’re improving our funnel with every transaction that’s going through the system as we’re sitting on top of CRM data which no one’s using.

After scaling this product in India, we launched SquadVoice in the US, targeting the Real Estate industry, and are looking to scale this further. Here’s the latest deck.

It’s an exciting time at Squad. 6 months into our launch in the US Real Estate market, we are really blowing up (growing 50%+ MoM)! As we venture into our next phase of growth, we are looking for passionate individuals to be a part of our journey and co-build Squad with us.

Operation Director

As the Operations Director, you will be primarily responsible for defining, overseeing, leading and evaluating the effectiveness of the operations team and various processes and workflows within operations. You will also ensure the delivery and management of multiple projects within scope, quality, time and cost constraints that may be clearly defined or might require dynamic change management in order to deliver business value.

Overall Responsibilities

  • Setting up operational management systems, processes and best practices
  • Formulate strategic and operational objectives
  • Drive delivery and ensure that SLAs are met. This will require strong analytical skills and comfort with numbers. Creative thinking will play a key role in solving day to day product problems.
  • Creating and reading reports on a daily basis to ensure overall health of the platform and flag off anomalies.
  • Contribute to product improvement: Identify inefficiencies in the system (from pilot to final delivery) and put processes in place to solve for them.
  • Track and measure the performance of the Ops team.
  • Other core areas
    • Lead recruiting of Ops team
    • Communicate with clients

Requirements

  • 8-10 years of business operations, BPO or other customer-service focused industry experience, with 3+ years of managerial experience
  • Must have experience of handling foreign (preferably US based) clientele
  • Strong quantitative and analytical skills - strong working experience of Microsoft Excel
  • Proficient critical thinking, problem solving, decision making and leadership capabilities
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and planning
  • Engineering or consulting background is a plus

Why should you consider us seriously?

  • We have an audacious vision of reimagining how work gets done! We’re one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!
  • In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co-founders of Infosys, Snapdeal, Slideshare, Zomato etc)
  • Our platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision!
  • This is just the beginning and we're here to change the world

Logistics

  • Working hours: EST timezone
  • Compensation:
    • Full time:15,00,000 -25,00,000 PA (Fixed + Variable & Stock Component)

Why should you consider us seriously?

  • We believe that longer-term, people >> product & profits and prioritize culture over everything else. Check out http://bit.ly/culture-deck-squad. See Glassdoor reviews.
  • We have an audacious vision of reimagining how work gets done! We’re one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!
  • We have plans to grow 10x in the next 1.5 years.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc)
  • Our platform empowers stay at home mothers and grey collared workers as a stable source of income across India and US. For us, this is truly impactful. Every day, we see success stories such as - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision!
  • Other benefits
    • All meals are on the house :)
    • Unlimited vacation policy, which means you are not entitled to a specific number of leaves per year. You can take time off from work according to what suits you the best. Needless to say, the system works on trust and we expect you to make fair decisions based on the team's needs.
    • You can read more about our values and culture : https://www.squadplatform.com/careers/

This is just the beginning and we're here to change the world. :)