Business Operations Specialist at SquadRun Inc.

About Squad

Squad combines crowdsourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.

Our Product:

Squad Voice: Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the customer extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India.
After scaling this product in India, we launched SquadVoice in the US Market, targeting the Real Estate industry, and are looking to scale this further.

Roles and Responsibilities
Quality Assurance: Support operations team to ensure seamless reviewal and verification of calls made by call agents.
Managing Customer CRM: Updating tasks and notes on the customers CRM basis calls made by call agents.
Workflow Design: Build and manage multiple client outreach campaigns for US clients, on our platform
Analytical Decision Making: Tracking all SLAs for the project as well all metrics of the system

Requirements
  • 1-3 years Call Center Experience is a plus
  • Excellent verbal & written communication skills;
  • Exceptional listening and attention to detail skills;
  • Highly process oriented;
  • Ability to multitask and successfully operate in a fast-paced, team environment;
  • Must be proficient with Microsoft Office
  • Logistics
  • Location: Noida
  • Shift: Night Shift ( US timing ) Compensation 3.0 - 4.5 LPA (fixed + variable component)
  • 5 days working
  • Free food, tea & coffee

Why should you consider us seriously?We have an audacious vision of reimagining how work gets done! We’re one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc)Our platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining her self. Empowering our contractors to be financially independent is a strong part of our vision!This is just the beginning and we're here to change the world. :)