Quality Assurance Associate
Squad combines crowd-sourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.
SquadVoice: Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India. Deck
After seeing very impressive growth in India, we’re launching in the US Real Estate market where we work with brokerage teams to help qualify sales leads. This candidate would be one of the early members to launch this market.
- Support operations team to ensure seamless reviewal and verification of calls made by call agents.
- Responsible for driving quality for client calls including training and sharing feedback with call agents
- Caller Support: Redress callers grievances efficiently in a timely manner and develop best practices around the same.
- Proofread content on the app for accuracy.
- Excellent verbal, written and interpersonal communication skills;
- Exceptional listening and analytical skills;
- Ability to multitask and successfully operate in a fast-paced, team environment;
- Must be proficient with Microsoft Office
Why should you consider us seriously?
- We have an audacious vision of reimagining how work gets done! We’re one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!
- In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.
- We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co-founders of Infosys, Snapdeal, Slideshare, Zomato etc)
- Our platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining her self. Empowering our contractors to be financially independent is a strong part of our vision!
- This is just the beginning and we're here to change the world
- Location: Noida
- Timings: Night Shift.
- Joining Date: Immediate
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